1. Introduction Welcome to INDUSTRIAL ONLINE SERVICES. By accessing and using our website, purchasing products, or engaging in any transactions with us, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchase.
2. Independent Distributor Disclaimer INDUSTRIAL ONLINE SERVICES is an independent distributor of new, used, and pre-owned surplus industrial automation and marine equipment. We are not an Authorized Distributor or affiliated with any of the manufacturers listed on our website, including but not limited to Cisco, Fanuc, HP, Rockwell Automation, Schneider Electric, Siemens, Wartsila, Furuno, JRC, Woodward, Sperry Marine, Yanmar, Nigata, Caterpillar, and Rolls-Royce. All trademarks, logos, and brand names mentioned on our website are the property of their respective owners. Their use does not imply any relationship, sponsorship, or endorsement by the original manufacturers.
3. Product Sales and Software Licensing Hardware Only: We sell only hardware products and do not provide, resell, or distribute any software licenses. Pre-Installed Software: Some hardware products may contain pre-installed software, which may require a separate software license from the original manufacturer. Software Responsibility: Customers are solely responsible for obtaining proper software licenses, maintenance, and upgrades directly from the manufacturer. INDUSTRIAL ONLINE SERVICES respects intellectual property rights and expects customers to do the same. Any unauthorized use of software is the sole responsibility of the customer.
4. Manufacturer Warranties & Support As we are not an Authorized Distributor, products purchased from INDUSTRIAL ONLINE SERVICES do not come with the original manufacturer’s warranty or support. Customers must check the manufacturer’s official website for warranty terms, support, and software licensing policies. Any third-party warranties or services provided by independent service providers are the responsibility of the respective service provider, and INDUSTRIAL ONLINE SERVICES is not liable for any warranty claims.
5. Order Processing & Payments Payment Methods: We accept various payment methods, including credit/debit cards, wire transfers, and other authorized payment gateways. Order Confirmation: An order is considered confirmed only after full payment is received and processed. Pricing & Availability: Product prices and availability are subject to change without prior notice. We reserve the right to refuse or cancel any order due to pricing errors or stock unavailability.
6. Shipping & Delivery Shipping Responsibility: We arrange shipping using third-party carriers. Shipping costs and delivery times may vary based on location and carrier policies. Customs & Import Duties: Customers are responsible for all import duties, taxes, and customs clearance fees applicable in their country. Risk of Loss: Once a product is shipped, INDUSTRIAL ONLINE SERVICES is not responsible for any loss, damage, or delays caused by the shipping carrier.
7. Returns & Refunds No Returns on Certain Products: Due to the nature of surplus and pre-owned products, we may not accept returns unless specified in the product listing. Defective Products: If a product is found defective upon arrival, customers must notify us within 7 days of delivery for further assistance. Refunds & Replacements: Refunds or replacements are subject to approval and available only for products that meet our return policy requirements.
8. Limitation of Liability INDUSTRIAL ONLINE SERVICES is not liable for any direct, indirect, incidental, or consequential damages, including but not limited to: Business losses Equipment failures Software incompatibility Unauthorized use of products Our liability is limited to the amount paid by the customer for the purchased product.
9. Governing Law & Dispute Resolution These Terms and Conditions are governed by the laws of [Your Country/State]. Any disputes arising from these terms shall be resolved through arbitration or legal proceedings in the jurisdiction of [Your Business Location].
10. Changes to Terms & Conditions We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website or services after any modifications constitutes acceptance of the revised terms. For any questions or clarifications, please contact us at [Your Contact Email].
Our team is available to provide prompt and helpful responses to all inquiries. You can reach us via phone, email, or by filling out the contact form below.